MyAISquads
Resolve. Augment. Compound.
Hybrid AI + Human Squads That Resolve Tickets End-to-End
An autonomous pipeline of AI agents triages, diagnoses, validates and resolves IT tickets in under 2 minutes, with humans in the loop and native integrations into ServiceNow, Freshdesk, BMC and Zoho.
IT Operations Are Still Manual, Slow, and Expensive
For a typical 50-agent AMS operation, the cost of doing nothing is real and growing
4-8 hours
Mean Time to Resolve per ticket
$45-75
Fully loaded labor cost per ticket
35-45%
First Contact Resolution: most tickets bounce between tiers
<20%
Of resolutions are documented and reused
AI Agents That Think, Diagnose, and Resolve
Ten specialized AI agents work as a coordinated team, each purpose-built for its role, not a generic chatbot
Triage Agent
Classifies, prioritizes and routes incoming tickets across any channel in under 30 seconds
Multi-Hypothesis Diagnostic
Generates 3-5 ranked root-cause hypotheses with blast radius analysis, the same systematic approach a senior engineer uses
Self-Learning Knowledge Base
Every resolved ticket auto-generates a KB article. RAG retrieval makes future resolutions faster: knowledge compounds over time
5-Point Quality Gate
Validates completeness, technical feasibility, risk, diagnostic coherence and historical pattern before any auto-resolution. <3% false positive rate
Human-in-the-Loop Controls
Edit, approve, reject or reprocess any AI proposal. Full pipeline transparency: your team stays in control of every complex case
Native ITSM Integrations
Bidirectional sync with ServiceNow, Freshdesk, BMC Helix and Zoho Desk. Plus Slack, Teams, Telegram and WhatsApp channels. Zero rip-and-replace
How It Works
Intake
Tickets arrive via your ITSM tool or messaging channels. The pipeline triggers automatically, with no manual classification
AI Pipeline
Triage → Diagnostic → RAG retrieval → Solution drafting → 5-Point Validation. End-to-end in under 2 minutes
Decision Engine
Confidence ≥ 0.95: auto-resolved. 0.75-0.95: human reviews AI proposal. < 0.75: escalated to specialist
Auto-Documentation
Every resolution becomes a KB article. The platform compounds knowledge: resolutions get faster every month
Traditional AMS vs MyAISquads
| Aspect | Traditional AMS | MyAISquads |
|---|---|---|
| Mean Time to Resolve | 4.2 hours | 1.0 hour (-76%) |
| First Contact Resolution | 41% | 82% (2x improvement) |
| Auto-Resolution Rate | 0% | 65-80% of tickets |
| Cost per Ticket | $58 | $18-25 (-57 to -69%) |
| Coverage | Business hours only | 24/7 AI + business-hours humans |
| Knowledge Reuse | 18% | 85%+ (compounding) |
-76%
MTTR Reduction
65-80%
Auto-Resolved
$425K
Annual Savings
Frequently asked questions
What is MyAISquads?
MyAISquads is a hybrid squad of AI agents and human experts that resolves IT tickets end to end. Ten specialised agents handle triage, diagnosis, knowledge retrieval, drafting and validation, each built for its role rather than being one general purpose chatbot.
Which ITSM tools does it integrate with?
It syncs bidirectionally with ServiceNow, Freshdesk, BMC Helix and Zoho Desk, and takes tickets from Slack, Teams, Telegram and WhatsApp. Nothing has to be replaced: the platform works against the tooling already in place.
How does it decide whether to resolve a ticket automatically?
By confidence threshold. At 0.95 or above the ticket is resolved automatically, between 0.75 and 0.95 a person reviews the proposal, and below 0.75 it escalates to a specialist. Nothing is auto-resolved without passing the 5-Point Quality Gate first.
What does the 5-Point Quality Gate check?
Completeness of the proposed solution, technical feasibility, risk, coherence of the diagnosis, and whether it matches historical patterns. It runs before any automatic resolution, which is the point at which an error would reach the user.
Do human teams stay in control?
Yes. Any AI proposal can be edited, approved, rejected or reprocessed, and the whole pipeline is visible, so the team keeps the decision on every complex case.